Industrial parts service counter with a rugged tablet, calipers and machined components beside a wall of parts drawers, with CNC machining cells and amber status beacons visible through the glass partition behind it

Manufacturing

Manufacturers sell through distributors, direct channels, and marketplaces at once—each with its own price lists, lead times, compliance labels, and replenishment logic. Zelpex builds dealer portals, configure-price-quote flows, spare-parts stores, and customer service hubs that sit beside ERP, MES, and PLM data instead of fighting it. We favor APIs, clear entitlements, and resilient batching so plants can keep shipping when systems hiccup.

We help digital teams expose real availability, alternates, and shipment ETAs without exposing raw factory chaos. Integrations with SAP, Dynamics, NetSuite, or bespoke ERPs are modeled with idempotency, audit trails, and operations dashboards so customer service trusts what the website claims.

  • B2B catalogs with contract pricing, approvals, punch-out, and account hierarchies
  • Spare parts, warranties, and returns flows with serial-aware logic where needed
  • EDI and API integrations to distributors, 3PLs, and marketplaces
  • Telemetry-friendly deployments for plants with strict change windows
01

Model the commercial rules

We document how regions, channels, and customer types should see price, availability, and fulfillment options—then encode them so exceptions are explicit, not tribal knowledge.

02

Design for operators

We build admin and CSR tools alongside customer portals so exceptions—credits, holds, expedites—are handled with guardrails instead of database heroics.

03

Integrate with ERP truth

We implement sync jobs, webhooks, and reconciliation reports that survive partial outages and still converge to a single source of truth finance can audit.

04

Harden for uptime

We load-test order placement, tune queues and autoscaling, and rehearse failover—because a down portal is not just a web issue; it is revenue and trust on the line.

Manufacturing digital leaders ask

Yes—often with shared product masters but differentiated storefronts, price engines, and fulfillment rules. We keep channel conflict visible in tooling so sales leadership can govern it.

With structured attributes, synonym-aware search, supersession chains, and import pipelines that flag conflicts early. Media and documents (diagrams, SDS) get CDN treatment so technicians on the floor stay productive.

When productized, we help expose status, maintenance windows, and consumable reorder flows—always with security boundaries between plant networks and public web. We partner with your OT/IT owners on realistic architectures.

Why manufacturers pick Zelpex

We respect how heavy your domain is—SKUs, units of measure, regulatory text, and plant calendars are not afterthoughts.

Our squads blend commerce expertise with integration muscle so digital channels stay aligned with production reality. When you need cloud modernization, analytics on order patterns, or AI-assisted quoting, we extend the same partnership instead of handing you another vendor puzzle.

Thinking about a project like this?

Tell us what you are building and what is getting in the way. You will get an honest read on scope, approach, and whether we are the right team for it — including when the answer is that you do not need us.

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Services that underpin manufacturing programs

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